Mac OS X 10.4 Support Essentials
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| Duration |
3 Days |
| Course Objectives |
Mac OS X Helpdesk is a three-day, hands-on course that provides
an intensive and in-depth exploration of troubleshooting on Mac
OS X. This course is designed to give you a tour of the breadth
of functionality of Mac OS X and the best methods for effectively
supporting users of Mac OS X systems. The course is a combination
of lectures and hands-on case study exercises that provide practical
real-world experience.
This class is for help desk specialists, technical coordinators,
service technicians, and others who support Mac OS X customers.
This audience could include technical support personnel in businesses
that use Mac OS X systems for general productivity or creative design,
service technicians who support Mac OS X customers and technical
coordinators or power users who manage networks of Mac OS X systems
for their organization—such as teachers and technology specialists
who manage classroom networks or computer labs. |
| Prerequisites |
Students should have the following prerequisite knowledge prior
to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
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| Course Content |
Overview of topics covered in the course, and a summary of the certification
program.
Mac OS X installation process and common user issues and troubleshooting
techniques regarding installation.
Creating user accounts for multiple users on Mac OS X and troubleshooting
common account problems.
The Mac OS X file system, including formatting of disk drives, the
file system layout, and how files are managed on Mac OS X.
The user and group permissions model as applied in Mac OS X.
The differences among native, BSD, Java, and Classic applications
running on Mac OS X.
Using the Terminal application to run BSD commands to accomplish
simple administration tasks.
- Network Configuration and Troubleshooting
Configuring Mac OS X workstations for networking, as well as troubleshoot
common networking issues.
- Accessing Network Services
Using Mac OS X to access network services, including file, mail,
and web servers, as well as basic directory services. Understanding
common issues when accessing networking services.
- Providing Network Services
Using Mac OS X to provide network services. Sharing files using
AFP, SMB, FTP, and HTTP. Securing services using the Mac OS X firewall.
How peripherals are supported in Mac OS X, with an emphasis on USB,
FireWire, and Bluetooth buses.
Configuring and troubleshooting printing on Mac OS X.
Troubleshooting the different stages of the Mac OS X start-up sequence.
Using the troubleshooting flowchart and the various resources and
practices to troubleshoot workstation problems. Using the skills
learned in the course to troubleshoot specific equipment requirements
on a computer "broken" by the instructor.
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20-23 Woodside Place
Charing Cross
Glasgow
G3 7QF
phone: 0870 112 4899
fax: 0870 443 2651
email: info@elitetc.co.uk
