Professional Best Practice

 

Business Analysis

The Business Analysis Certification consists of three core certificates and one elective course:

Core

BAE-2, Business Analysis Essentials
RE-2, Requirements Engineering
TOC-1, The Organisational Context

Elective

(one of any of the following);

MBP-2, Modelling Business Processes
SDE-2, Systems Development Essentials
SMTS-1, Systems Modelling Techniques (Structured)
SMTU-1, Systems Modelling Techniques (UML)

Certificates are acquired by passing 1 hour open book written examinations
which are taken either during or at the end of the each course
Once the required certificates have been passed, delegates acquire the diploma
by taking the oral examination at ISEB.

Please call us on 0870 112 4899 for further details.

 

ITIL ISEB Service Management Courses

 

ITIL2CM - ITILR V2 Practitioner Certificate in Change Management

ITIL2PM - ITILR V2 Practitioner Certificate in Problem Management

ITIL2SD - ITILR V2 Managers Certificate in IT Service Management - Part 2 Service Delivery

ITIL2SDIM - ITILR V2 Practitioner Certificate in Service Desk Incident Management

ITIL3F - ITILR V3 Foundation Certificate in IT Service Management

ITIL23MB - ITILR V2-V3 Managers Bridge Course

ITIL2CF - ITILR V2 Practitioner Certificate in Configuration Management