Assertiveness
This one day course will help participants at all levels get more satisfaction from their jobs, in terms of how they work themselves and how they interact with others.
The day will be highly interactive, using numerous examples we can all identify with from work and personal situations. Everyone will have the opportunity to develop their own approach that best suits their personality to get the best out of each situation.
We will discuss why we might choose not to be assertive, what stops us, as well as the pros and cons of passive, aggressive and assertive behaviours.
Specifically, we will cover:
How People Interpret Things
- Changing your viewpoint – Reframing
- The Mental Set-up
- Assertive Behaviour Foundations
- Handling Conflict
- Diffusing Anger – Using Assertive Language
- Helpful and Hindering Behaviours
- The ‘Broken Record’ Technique
