Influencing Skills
This is one of the core skills required to get issues correctly dealt with at ground level and to develop an upward push in any organisation. Participants will learn the skills to negotiate more effectively with each other at interdepartmental level and to influence their boss as well as others to get much needed ideas implemented
Managerial Assertiveness
Dealing with conflict
Examining your conflict style - Exercise
The disadvantages of submissive and aggressive behavior
Influencing Skills
- The phraseology of influence
- Using others self image to get what you want
- Reciprocation – the old give and take ….and take…
- Using the mental ‘foot in the door’ to get compliance
- Why do people like each other? – the factors
- How to gain perceived authority and use it
The Strategy of Negotiation
- Separate the people from the problem
- Getting away from positional negotiation
- Inventing options for mutual gain
- Insisting on objective criteria
The Behaviours of Good Negotiators
- Labeling your own and others’ behaviours
- Testing, understanding and summarising
- Seeking information
- Feelings commentary
Managing My Boss
- Understanding the priorities of my boss
- Which communication works best with him/her
- Demanding feedback
- Becoming assertive with my boss
- Handling my boss's inconsistencies discreetly
Duration 1 day
