Scottish Water is a publicly owned company, answerable to the Scottish Parliament and the people of Scotland. It’s their job to provide 1.3 billion litres of drinking water every day and take away 840 million litres of waste water daily.
Scottish Water upgraded their systems from XP to Office 2010 and Windows 7 for 3500 staff. Elite Training worked closely with Scottish Water Project managers to develop and design training course materials for the following areas:
1. Development of training courses and training course documentation for users with little or no experience with computing
Scottish Water identified users who have very little or no experience using a computer. As their systems will all be computer based, the need arose to up skill these workers with basic computer skills.
Introduction to PC’s training course was developed for staff. This entailed:
- log on and off a PC/Laptop
- using the Keyboard and mouse
- using Windows 7
- Manipulation of Windows
- Saving documents
- familiarise staff with their intranet WaveLength
- familiarise staff with their HR system ConnectPlus.
2. Development of courses and documentation for Agile Workers
Scottish Water is in the process of promoting Agile Working using Lync 2010, BT Conferencing (WebEx) and Workspace Manager (a desk and room booking system), while promoting Agile working for its staff whereby they will not a have a fixed desk.
Head Offices in Stepps and Dunfermline along with Specialised Hubs will be supplied for workers to Hot Desk and collaborate with their teams using Lync 2010 and BT Conferencing.
Three main areas of working are: Fixed Workers, Fluid Workers and Agile Workers.
Fluid Workers and Agile Workers must now book their desks in advance therefore demonstrations and training sessions along with materials were developed to instruct staff how the new system worked. These consisted of 3 x half hour sessions throughout Scotland on Lync 2010, BT Conferencing and Workspace Manager.
3. Development of courses and documentation for upgrade from Windows XP and Office XP/2003 to Windows 7 and Office 2010
Scottish Water has upgraded a staff from Windows XP and Office XP/2003 to Windows 7 and Office 2010. Training sessions and materials were created for 2 hour training sessions whereby Windows 7, Word, Excel, Outlook topics were demonstrated using a Hands-on, Instructor-Led approach.
Further classroom Level 1, Level 2 and Level 3 courses along with bite-size courses for individual topics, i.e. PivotTables in Excel, Mail Merging in Word were also developed and training materials created.
4. Development of courses and documentation for SharePoint 2013
A SharePoint 2013 was installed for Scottish Water and technical training courses and materials were created for a technical staff along with training courses developed for End-User and Administration Users.
All developed materials are owned by Scottish Water.
Elite also rolled out training and ‘How To’ sessions based on the above developed courses. Training took place at Scottish Water sites across Scotland covering approximately 3,500 employees.