ASS01 – Advanced Selling Skills

  Course Description The aim of this course is to enable delegates to be able to establish their customers™ needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting…
Duration
Days 2
Price
£595.00 +VAT
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CWCSS – Coping with Change

  Course Description The Coping with Change course is an intense 1-day during which attendees will learn essential new life changing skills which will not help them in the workplace but every area of their life.  There is a balanced…
Duration
Days 1
Price
£295.00 +VAT
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ETCBBW – Better Business Writing

Upon completion of this course, you will be equipped with knowledge and tools that enable you to: Evaluate your own writing and recognise your strengths Practise new skills to improve your English Develop your confidence Learn to proof read accurately…
Duration
1 day
Price
£295.00 +VAT
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ETCCOM – Crisis Communication

  Course Description In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and worked out in advance how to handle it. Whether it™s the sort of catastrophic event that…
Duration
Days 1
Price
£295.00 +VAT
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ETCEMP – Contract of Employment

  Course Description The law provides employees with a multitude of legal protections.  The employer, however, must rely on the terms of his contract of employment to allow him to manage his business in an efficient manner.  Employers have been…
Duration
Days 1
Price
£295.00 +VAT
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ETCSTE – Customer service in a Technical Environment

  Course Description IT departments are very often the face of an organisation. Individuals who work in technical therefore also have to demonstrate excellent customer service. This course will help participants to develop great customer service. This will not only…
Duration
Days 1
Price
£295.00 +VAT
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ETMTET – Managing your Technical Team

  Course Description The recent changes to organisational structures mean that a team leader™s role has also changed.  Technology has flattened organisational structures and the role now requires the flexibility and leadership capacity to manage multi-disciplinary teams often remotely Target…
Duration
Days 2
Price
£295.00 +VAT
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ETPERMAN – Performance Management

  Course Description This is a highly participative workshop and encourages participants to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to…
Duration
Days 1
Price
£295.00 +VAT
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ETRPTWRG – Report Writing

  Course Outline Report writing is an essential document that is used in many walks of life. One of the most frustrating things however is that so many reports follow a different format and that reading reports can be time-consuming.…
Duration
Days 1
Price
£295.00 +VAT
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ETSABMN – Sickness and Absence Management

  Target Student: Owners/Managers who have a responsibility for staff management Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. Performance-Based Objectives: By the end of this programme, each delegate will be able to: Describe the legal…
Duration
Days 1
Price
£295.00 +VAT
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ETSCOM – Successful Communication

  Course Description The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine- tuned so that your message is understood. This course will provide you with the…
Duration
Days 1
Price
£295.00 +VAT
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ETSSAM – Attendance Management

  Course Description   Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on…
Duration
Days 1
Price
£295.00 +VAT
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ETSSASS – Assertiveness

  Course Description Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on…
Duration
Days 1
Price
£295.00 +VAT
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ETSSCIO – Communicating and Influencing Others

  Course description: This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might take more charge of situations. It gives an overview of how communication works at its best,…
Duration
Days 1
Price
£295.00 +VAT
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ETSSCOMS – Communication Skills

  Course Description Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques…
Duration
Days 1
Price
£295.00 +VAT
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ETSSCOS – Coaching Skills

  Course Description This one-day workshop can be used as an introduction to coaching but can also form the basis of part of a larger programme that uses coaching as a means of working towards the achievement of strategic objectives.…
Duration
Days 1
Price
£295.00 +VAT
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